Contact

Report a failed conversion, ask for support for a new format, or ask anything else.

Email

halo@pdff.io

Reporting a failed conversion

Include these three things so the problem can be traced:

  • The source format and the target format, for example MOV to MP4.
  • The file size and the error message that appeared.
  • The browser and operating system you use.

Do not attach the file unless asked.

Reply time

This service is run by one person, so a reply can take a few working days.